Cleaners are the backbone of your rental business. Without them, your stay doesn’t turn over, your guests don’t return, and your reviews don’t shine. So why do so many hosts still fail to support the very people keeping their business alive?

At Murray’s Cleaning Service, we’ve seen it all—from last-minute scheduling to inconsistent supplies to entire properties handed over for a “quick turnover” that really required a deep restoration. If you want consistent, professional results, here’s how you support the people who deliver them.

1. Be Honest About the Job: Turnover vs. Deep Clean

A turnover is a routine clean between guests. It assumes the previous guest left the place in decent condition.

A deep clean is something else entirely. If the place smells bad, there’s buildup on surfaces, dirty dishes put back in cabinets, or a full linen closet used and stuffed with hair and stains, it’s not a turnover.

Let’s be clear:
A deep clean is often necessary, and sometimes non-negotiable, after an extended stay or when a whole family with children has occupied the unit. More time means more wear. More people means more mess. If the stay involved kids, cooking, or more than a couple of nights, don’t assume your cleaner can walk in and just tidy up.

Be real about the condition. If you know the unit is a mess, say so. Don’t list it as a quick clean and set the cleaner up to fail.

2. Provide Functional, Adequate Laundry Machines

If you offer extra towels, multiple bedding sets, throws, or anything that creates heavy laundry loads, then one old washer and dryer isn’t going to cut it.

Every unit should have:

• A washer and dryer that work properly (no flooding, no mid-cycle failures)
• Enough machines to handle the amount of laundry provided (including an extra dryer if needed to make turnovers quick)

If you’re offering high volumes of linens and expecting fast turnovers, then having two dryers instead of one can make all the difference. Speed matters, especially on tight cleaning windows.

3. Keep Supplies Working and Consistent

If you manage multiple units, your supply setup should be:

• Standardized across every property
• Accessible without delays or hidden codes
• Functional — no broken vacuums, dried-up cleaners, or missing mops

Every cleaner should walk into your space and know exactly where to go, what’s available, and that it works. No guessing. No scavenger hunts. No hardware store runs.

4. Equip Every Unit the Same Way for Stays

Don’t make your cleaner or your guests figure it out from scratch every time. Each property should be set up with the same dependable supplies so that cleanliness is easy to maintain during and after every stay.

Stock every unit with:

• Multi-surface cleaner
• Bathroom-safe spray
• Bleach or disinfectant
• Furniture polish
• Cleaning rags, gloves, and paper towels
• A broom, mop, and electric broom or stick vacuum (to keep down pet and human hair), even if the unit has no carpet
• Trash bags, liners, and toilet brush replacements

Inconsistent setups lead to confusion, delays, and incomplete cleanings. Whether a guest wants to freshen up the space or a cleaner is on a tight schedule, your unit should be ready. Consistency creates reliability—and reliability builds your reputation.

5. Communicate Clearly, Not Last-Minute

If you’ve reassigned a cleaner, changed the priority, or altered check-in or check-out times, your cleaner should know before they arrive. Don’t switch things around mid-job and expect the same outcome.

If a cleaner needs a new code, extra time, or has questions, answer them quickly and professionally. Your schedule shouldn’t depend on silence or confusion.

6. Respect the Time It Takes

Deep cleans take longer. Laundry takes time. And your cleaner has other clients too. Don’t schedule your turnovers like you’re the only property they clean.

If you only want to pay for one cleaner, give them the space and time they need to do it right. If not, hire two. The workload has to match the conditions.

What Hosts Can Buy to Keep Hair Down in Rentals

 For Bedding & Linens

• Hair-Resistant Duvet Covers & Sheets
  Choose tightly woven cotton, microfiber, or sateen that doesn’t trap hair easily.
• Washable Mattress & Pillow Protectors
  Helps prevent hair from settling into bedding layers—just unzip and wash.
• Lint-Repelling Throw Blankets
  Go for slicker materials like fleece, faux suede, or microfiber instead of knit or wool.
• Spare Pet-Approved Blankets
  Provide a designated pet blanket or cover if your rental is pet-friendly to protect main bedding.

 For Furniture & Floors

• Furniture Covers or Slipcovers
  Easy to wash and swap out between stays—protects couches, armchairs, and ottomans.
• Upholstery Brush or Rubber Pet Hair Brush
  Great for last-minute touch-ups on couches and fabric headboards.
• Mini Handheld Vacuum with Pet Brush Tool
  Keep one at each unit to spot-clean pet hair from cushions, rugs, and stairs.
• Hard Floor Pet Hair Broom or Rubber Squeegee Broom
  Grabs hair better than traditional bristles on tile, hardwood, or laminate.

 For Laundry

• Dryer Balls (Wool or Silicone)
  Loosens and lifts hair from laundry—great for sheets and towels.
• Dryer Sheets
  Cuts down on static so hair ends up in the lint trap—not back on the fabric.
• In-Wash Hair Catchers (like FurZapper)
  Reusable discs that trap pet or human hair in the washer.
• White Distilled Vinegar (1-Gallon Jug)
  Add to rinse cycles to help loosen hair and deodorize linens.
• Large Mesh Laundry Bags
  Use for throws or fuzzy items to reduce hair transfer in shared loads.

 For Maintenance Between Stays

• Lint Rollers (Multi-Pack)
  Stock for cleaners or leave one in each bedroom closet.
• Cordless Stick Vacuum
  Quick cleanup between guests, great for pet hair on both floors and upholstery.
• Pet Hair Removal Gloves
  Can be used to wipe furniture and even bedding during turnovers.
• Air Purifier with Pre-Filter
  Helps trap airborne dander and reduces hair settling on surfaces.

Behind The Broom

At Murray’s Cleaning Service, we take pride in delivering high-level results. But even the best cleaner can’t make magic out of broken machines, missing supplies, dishonest prep, and no time.

If you want your rentals to shine, you need to take your role seriously.

• Be honest
• Be prepared
• Be consistent
• Respect the work

Because if you won’t invest in the people keeping your property clean, you’re not ready to host.